RESUME
RONALD E. WALKER
Ronald E. Walker
309 E. Laguna Dr.
Tempe, Arizona 85282
(602) 829-9514
ronny@futureone.com
OBJECTIVE
To obtain a position that will utilize my education, experience, and enthusiasm to make a positive contribution
to the organization
EDUCATION
Master of Business Administration Major Management GPA 3.6 June 1998 [scheduled]
Western International University Phoenix, Arizona
Bachelor of Science, Supply Chain Management GPA 4.0 December 1998 [scheduled]
Arizona State University Tempe, Arizona
Bachelor of Science, Business Administration April 1985
Oklahoma Christian University Oklahoma City, Oklahoma
PROJECTS
- Traffic and Logistics management: Analyzed case studies and submitted written recommendations.
- Supplier and Purchasing Management: Facilitated team project on strategic alliances.
- Purchasing Reseach and Negotiation: Researched, and presented a study of purchasing electricity as a commodity.
- Strategic Management: Researched, analyzed, and presented to the class, a paper on Hewlett Packard and thepersonal computer industry.
- Marketing: formulated a marketing plan for Wilderness Cabin Soups.
- Entrepreneurship: Prepared a business plan for opening a flyfishing equipment store.
- Finance: Presented to the class a value analysis of lease/purchasse options.
- Graduate Thesis: Deregulation of the electric utility industry and the disadvantatges of using contract labor for customer
service functions.
WORK EXPERIENCE
Salt River Project Phoenix, Arizona
Meter Reader, Field Customer Service August 1985 to Present
Safely and accurately record electric meter readings for Customer Billing.
Report service irregularities and theft. Initiate, maintain, and verify valuable support information for Meter Reading,
Routing, and other interfacing divisions.
COMPANY PROJECTS
- Participated in the Customer Service Quality Improvement Team and Customer Service Safety Committee.
- Recommended cell phones instead of two-way radios. Saved company $250.000.
- Contributed to training and incentives to help 70 meter readers obtain personnel resolve customer confrontations in a positive manner.
- Field trained new meter readers in the areas of accuracy, confrontations, and efficiency.
ACCOMPLISHMENTS
Consistently received above-average yearly reviews, special recognition awards, and commendation letter for exceedingdepartmental standards in the areas of accuracy, safety, productivity, and quality customer service. Recognized for contributions made to the cross-functional teams.
COMPUTER SKILLS
Microsoft Office Pro 4.2, Word 6.0, Excell5.1, WordPerfect, and Power Point 4.0
Email Addressronny@futureone.com